Reading Resources

Dispatcher Stress: 50 Lessons on Beating the Burnout
Adam Timm & Joe Serio, Ph.D.
Emotional Survival for Law Enforcement
Kevin M Gilmartin, Ph.D.
Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phon
Ellis Amdur
The Resilient 911 Professional
Edited by Jim Marshall & Tracey Laorenza
People Driven Leadership
Adam Timm
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