By: Cori Johnson The other night, I was working second shift as a call taker. It was an average shift, not much in the way of excitement or major incidents. About thirty minutes before my shift was over, I took a 911 call… “911, where is your emergency?” A male voice that sounded sad and muffled said, “I need help.” I feverishly hit all of my ALI [Automatic Location Identification] buttons to bring up his location and asked him what the address was so I could send him help. He wasn’t really...

Humanizing the Headset has developed a theme for the month of October: Dispatcher Health Awareness. We are going to be discussing physical and mental health issues that affect us and the communities we serve. Our goal is to enhance the awareness of these issues so that we are better equipped to handle them in both our personal and professional lives. Our first story comes from one of our Admins, Cori Johnson. She's going to be telling us about the power of positivity and specific ways she...