By Violet Rymshaw It’s the elephant in the room…or more accurately, the elephant on the dispatch floor. Almost everyone has experienced it. No one likes to discuss it. It’s the delicate balance between dispatch and management. Now before going any further, I just want to stop and acknowledge all of the communications supervisors out there who are doing a fantastic job of building a team culture. It is no easy task! So many different personalities under one roof - usually without windows! -...

By: Violet Rymshaw I’m a former telecommunicator, and I’ve just earned my doctorate in psychology. One of my goals in using that doctorate degree is to help improve wellness for telecommunicators, both on and off the clock. For my doctoral project, I asked telecommunicators to give me their ideas about changing the work environment to help them recover from the constant barrage of trauma involved with the job. By a landslide, the most popular suggestion was to create a “Quiet Room” onsite....