Training new 911 dispatchers is tough—especially when understaffed. Trainers juggle chaos, support trainees with compassion, stress resilience, and urge better hiring and retention practices.

By: Brendhan T. Sears, RPL, CMCP So, I'd like to finally address the elephant in the room: my depression. For the past several months, I've been wanting to talk about it, but I wasn't quite sure how to approach it - and then I saw this meme and it just sort of came together, and at the right time: Mental Health Awareness Month. Credit to @officialaaronlovins via Instagram That's the meme I saw, and I'm not gonna lie - it pissed me off. Depression is a BITCH. Especially when it throat punches...

Reviewing these easy-to-understand concepts behind a 9-1-1 call ensures you quickly get the resources you need when every second counts.