This follow-up breaks down what to expect when calling 9-1-1, from why dispatchers repeat questions to how calls are prioritized and handled. It explains Smart911, language and hearing-impaired resources, and new NG911 features like text and video. The blog also clarifies myths, warns against calling for information during major incidents, and highlights the demanding, trauma-exposed reality of dispatchers who serve as the first first responders.

Reviewing these easy-to-understand concepts behind a 9-1-1 call ensures you quickly get the resources you need when every second counts.

By Cheri Sinnott, LCSW Editor's Note: This blog continues along the theme of the last few: substance abuse.  However, our focus now shifts to the science and disease of addiction.  There is still a lingering old-school mentality about drug addiction being a choice, and that really couldn't be further from the truth.  The consequences of that mentality mean that we may not be providing the empathy or level of care that we should be.  This blog talks about how drugs affect the